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K&K Selekt Centrum Doradztwa Personalnego/ Human Resources Consulting -www.kkselekt.com

Since 2000, we are the leading agency of human resources consulting in Poland and abroad. We specialize in the recruitment of engineers, managers and specialists for production and service companies and new investments - "greenfield" and "brownfield" projects.

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For our Partner - global UK-based company operating in cloud-based UC technology between IT and telephony, we are looking for:

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Technical Support Engineer

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Location: remote/Poland

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Purpose: being the first point of contact for customers experiencing product or service issues.

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Duties:

  • handling issues raised via email, phone or ticketing systems, and ensuring these are logged in the ticketing system;
  • triage all tickets raised by customers;
  • prioritisation of issues raised based on customer, severity & business impact;
  • respond to customers issues in a professional and timely manner;
  • providing technical support to customers;
  • troubleshooting system and network problems, and diagonsing and solving faults;
  • arranging for hardware replacements as required;
  • participate in the support out-of-hours rota;
  • manage major incidents with the assistance of Head of Technical Support and/or Head of Operations.
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    Requirements:

  • at least two years" experience of working in an IP Telephony, Internet or other IT technology environment;
  • maturity to work under pressure whilist maintaining a professional attitude;
  • Linux experience;
  • exposure to Shell scripting would be an asset;
  • knowledge of BroadWorks, Oracle, Sonus & AudioCodes would be an asset;
  • knowledge of relevant protocols, such as TCP/IP and SIP;
  • knowledge of IP networking and IP telephony;
  • excellent fault finding and troubleshooting skills
  • good communication skills (English and Polish);
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    What our Partner offers:

  • flexible work conditions (B2B contract, fully remote work);
  • competitive salary;
  • individual development programme;
  • flexible working hours;
  • trainings and abroad team meetings.

    • If you are interested in our offer, please send your CV in English.

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    Please note that we will contact only selected candidates.

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    Please add the following clause in the application:

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    I consent to the processing by K&K Selekt Human Resources Consulting, my personal data contained in the employment application for the needs of current and future recruitment processes. I also agree to share my personal data with potential employers for purposes related to the recruitment process. I am aware that I have the right to withdraw my consent at any time. Withdrawal of consent does not affect the legality of the processing carried out prior to its withdrawal.

    Sending personal data to a wider extent than specified in art. 221 of the Labor Code (eg: telephone, e-mail), constitutes consent to the processing of these data by K&K Selekt Human Resources Consulting, in order to conduct the recruitment process. The consent can be withdrawn at any time. Withdrawal of consent does not affect the legality of the processing carried out prior to its withdrawal.

    The above consent was expressed voluntarily in accordance with art. 4 point 11 RODO (GDPR). I declare that I have been informed about the possibility of access to my personal data and their updates and the possibility of removal or limitation of processing.
    Information obligation on the RODO (GDPR) in the link: http://www.kkselekt.com/aktualnosci/ustawa_rodo_dane_osobowe/