K&K Selekt Human Resources Consulting - www.kkselekt.com

Since 2000, we are the leading agency of human resources consulting in Poland and abroad. We specialize in the recruitment of engineers, managers and specialists for production and service companies and new investments - "greenfield" and "brownfield" projects.

.

For our Partner - the leading global designer and manufacturer of engineered access solutions - we are looking for candidate for the position of:

.

IT System Technician

.

The successful candidate will provide technical support to company global systems and users, assisting the users with hardware and software problems via phone, email and web requests..

.

Duties:

User support:

.

  • PROVIDING 1ST LINE TECHNICAL SUPPORT - answering support queries via phone, email and remote connection to users.
  • MAINTAINING A HIGH DEGREE OF CUSTOMER SERVICE - for all support queries and adheres to all service management principles.
  • HELPDESK EMAIL ADMINISTRATION - administration of the EU Helpdesk email database to ensure that all user requests via email are responded to in a timely manner, service desk tickets are raised and where appropriate, pass calls to other members of the department and monitor progress.

.

Systems support:

.

  • PROVIDING TECHNICAL INFRASTRUCTURE SUPPORT - for company global systems, resolving issues (where possible) or logging them with appropriate vendors in a timely manner.
  • 2ND LINE SUPPORT – arranging external or internal technical support where infrastructure systems or user problems, cannot be resolved in house.
  • EUROPEAN SERVICEDESK – administration of the IT Service desk to centralize and co-ordinate IT response to support requests, maintaining flexibility in order to prioritize work and ensure all work is logged.
  • EXECUTING ON PROJECTS – that help benefit the business.

.

Requirements:

  • Language skills: fluent written and spoken English.
  • Minimum of 3years experience in 1st line support in a similar environment and in hardware maintenance, software installation and where possible infrastructure systems support.
  • Good understanding of Microsoft operating systems/applications.
  • Very good communication skills, good understanding users’ needs and empathy with them regarding their requests.
  • Independence in action, ability to take appropriate decisions to achieve desired results.
  • Organized and able to manage tasks with short lead time constraints.
  • Knowledge of McAfee, KACE end point management, handheld device management, SQL and SAP (preffered).

We offer:

  • Working in an international environment – cooperation with the Global team on daily basis
  • Opportunities of professional and personal development
  • Positive working environment based on team work and unquestionable integrity and professionalism
  • Wide package of medical services
  • Life insurance
  • Lunch refund
  • Work life balance

.

Please note, we will contact only selected candidates.

Please add the following clause in the application:

  • I consent to the processing by K&K Selekt Human Resources Consulting, my personal data contained in the employment application for the needs of current and future recruitment processes. I also agree to share my personal data with potential employers for purposes related to the recruitment process. I am aware that I have the right to withdraw my consent at any time. Withdrawal of consent does not affect the legality of the processing carried out prior to its withdrawal.
  • Sending personal data to a wider extent than specified in art. 221 of the Labor Code (eg: telephone, e-mail), constitutes consent to the processing of these data by K&K Selekt Human Resources Consulting, in order to conduct the recruitment process. The consent can be withdrawn at any time. Withdrawal of consent does not affect the legality of the processing carried out prior to its withdrawal.
  • The above consent was expressed voluntarily in accordance with art. 4 point 11 RODO (GDPR). I declare that I have been informed about the possibility of access to my personal data and their updates and the possibility of removal or limitation of processing. Information obligation on the RODO (GDPR) in the link: http://www.kkselekt.com/aktualnosci/ustawa_rodo_dane_osobowe/